Terms of Service

Effective Date: March 10, 2015

Welcome to MantelMount.com (“Website”). Please read these Terms of Use carefully. These Terms of Use sets forth important details about your relationship with us including restrictions on how you can use our Website and our liability in the event something goes wrong. These Terms of Use also sets out our agreement as to how we will resolve disputes through the use of a binding arbitration and you waive the right to participate in class action litigation.

Our Website is owned and operated by Manehu Product Alliance, LLC (“Company,” “Us” “Our”). By accessing, using, or purchasing products through our Website, you agree to be bound by all terms set forth this Terms of Use ("Terms"). All visitors to and users of any aspects of our Website (collectively, "Users") are bound by these Terms. If you are unwilling to be bound by these Terms, you should not access, use, or purchase products from our Website.

We reserve the right to modify the Terms at any time without prior notice to you. We ask that you read these Terms carefully each time you use our Website. All changes to these Terms will be effective from the date posted forward. By using the Website after any change, you accept all new or revised provisions in any revised posted Terms.

1. Eligibility to Browse and Purchase on Our Website. Our Website is not targeted toward nor intended for use by persons under the age of 18. By using our Website, you are representing and warranting that you are 18 years of age or older. If you are not 18 years of age or older, do not access or purchase products from our Website. In addition, this Website is owned and operated in the United States. You may be a resident from another country but you agree that for all purposes, our relationship is governed by the applicable laws of the United States.

2. Privacy Policy Incorporated. We have prepared and posted a Privacy Policy on our Website which governs and informs you of our data collection and use practices. We are incorporating this Policy into these Terms and we are both bound by this policy, which we encourage you to review.

3. Changes to Our Website. You agree and understand that our Website including, any and all products or features available through our Website, may be modified at any time, in our sole discretion, without prior notice. All Changes are subject to these Terms.

4. License to Use and Copy. We grant you a limited license to make personal use of content on our Website. This license does not include: (a) any resale or commercial use of content on our Website; (b) the collection and use of any product listing or description on our Website; or (c) use of any data mining, robots, or similar data gathering and extraction methods on our Website.

5. Ownership of Intellectual Property. As between you and us, our Website including, all photographs, images, text, graphics, icons, audio clips, software , as well as all improvements or modifications thereto or derivative works based thereon, including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by us or our licensors. Nothing contained in these Terms shall be deemed to grant to you any rights, title or interest in or to any copyright, trademark or other proprietary right of ours or any of our licensors. Nothing in these Terms shall be deemed to grant to you any license or right in or to any patent or other proprietary right of ours pertaining to the products sold on and through our Website.

6. Restrictions on Your Use of our Website. Without limiting the generality of any other provisions of these Terms, you agree you shall not: (i) download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of our Website or its content; (ii) remove any copyright, trademark or other proprietary rights notice contained in or on our Website; (iii) use any robot, spider, search application, or other device to retrieve or index any portion of our Website; (iv) transmit or upload to our site any software or code containing any virus, worm, defect, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of our Website or any computer utilized to access our Website; (v) use our Website to intentionally or unintentionally, violate any applicable local, state, federal or international law; or (vi) collect or store personal data about others in connection with the prohibited activities described in this Section.

7. DMCA Notice. If you believe that any item or content on our Website infringes your copyright, you should send written notice of copyright infringement to our designated copyright agent at the address given below. Your notice must meet the requirements of the Digital Millennium Copyright Act (as required under 17 U.S.C. §512) by providing the following information:

7.1. A description of the copyrighted work that you claim has been infringed;

7.2. A description of where the alleged copyrighted work is located on our Website;

7.3 Your name, address, telephone number and email address;

7.4. A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;

7.5. A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the owner of the copyright at issue or are authorized to act on the copyright owner's behalf; and

7.6. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright at issue.

Our designated copyright agent may be reached at the following address: Copyright Agent, MantelMount, 2647 Gateway Rd Suite 105-435, Carlsbad, CA 92009.

8. Warranty and Warranty Disclaimer 

8.1 MantelMount Limited Warranty.

What the Warranty Covers:

MantelMount warrants its products to be free of defects in material and workmanship for the product's Warranty Period. The MantelMount Limited Warranty extends only to the original purchaser of the product and not to any subsequent owner. The Warranty Coverage Period starts on the original purchase date of the product and extends through the end of the Warranty Coverage Period described below.

Warranty Coverage Period:

We offer a Lifetime Limited Warranty for all TV mounts and accessories. This Lifetime Limited Warranty covers all mechanical parts but excludes lifetime coverage for gas springs or electronic parts which are warrantied for five (5) years from the original purchase date.

Additional Limits on the Warranty:

The Lifetime Limited Warranty is automatically void if your MantelMount product is modified in any way, improperly installed, taxed beyond its stated weight capacity or otherwise misused or abused. All MantelMount products are intended for indoor use only and any outdoor use voids this Lifetime Limited Warranty. The Lifetime Limited Warranty for wall and ceiling mounts is void if the mount is moved from its initial installation.

How State Laws Relate to the Warranty:

To the maximum extent permitted by applicable law, MantelMount disclaims any other warranties, express or implied, including the warranties of fitness for a particular purpose and warranties of merchantability. In any event, no express or implied warranty can last longer than the term stated above. Some states do not allow disclaimers of implied warranties or limitations on how long an implied warranty lasts, so these limitations may not apply to you.

MantelMount will not be liable for any damages whatsoever arising out of the use or inability to use its products, even if MantelMount has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, MantelMount disclaims any responsibility for incidental or consequential damages (such as the cost of repairing or replacing other property damaged as a result of the MantelMount product not working as expected). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How to Get Warranty Service and What We Will Do:

For warranty claims made during the Warranty Period, MantelMount will replace any defective part free of charge. If a part of your MantelMount product fails, call MantelMount at 1-800-897-9755 to make a warranty claim. We will discuss the problem with you and at our discretion will determine if the product is covered under warranty.

If your product is determined to be covered under warranty, you will be required to return your old product. We will send you instructions on how to initiate a Return Authorization (RA) and where to send your defective item. We will ship replacement parts at no cost to you within 72 hours. This Lifetime Limited Warranty does not cover the costs of removing and replacing defective parts from your MantelMount product. So, if your problem requires a repair technician, you must pay any labor charges. MantelMount will not be liable in any way for damages whatsoever arising from the use or inability to use its products, even if MantelMount has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, MantelMount disclaims any responsibility for incidental or consequential damages.

8.2 Warranty Disclaimer. EXCEPT AS PROVIDED IN SECTION 8.1 YOU EXPRESSLY AGREE THAT YOUR USE OF OUR WEBSITE, AND THE CONTENT, INFORMATION, ADVICE, SERVICES, PRODUCTS, AND OTHER MATERIALS CONTAINED ON OR DESCRIBED ON OUR WEBSITE IS ENTIRELY AT YOUR OWN RISK, AND THAT ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION AND/OR USE OF OUR WEBSITE, INCLUDING BUT NOT LIMITED TO ALL CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON OUR WEBSITE. WE FURTHER DISCLAIM ANY WARRANTY EXPRESS OR IMPLIED OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE THROUGH OUT WEBSITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM THE USE OR INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF OUR WEBSITE ITS CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON OUR WEBSITE. FURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT OUR WEBSITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR OUR CUSTOMER SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

9. Limitation on Liability. IN NO EVENT SHALL WE, OUR AFFILIATES, SHAREHOLDERS, DIRECTORS, OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS OR REPRESENTATIVES OF ANY OF THE FOREGOING, BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, GOODWILL OR REVENUE, BUSINESS INTERRUPTION, OR LOSS OF DATA) ARISING OUT OF THE USE OF, ACCESS TO, RELIANCE ON, UNAVAILABILITY OF, INABILITY TO USE, OR IMPROPER USE OF OUR WEBSITE, INCLUDING BUT NOT LIMITED TO ANY USER CONTENT, REVIEWS, ADVICE, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON OUR WEBSITE. THIS LIMITATION INCLUDES ANY DAMAGES OF ANY NATURE FOR THE DISCLOSURE OR MISUSE OF ANY YOUR PERSONAL INFORMATION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF LEGAL ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE. IN ALL EVENTS, OUR TOTAL MAXIMUM LIABILITY SHALL BE LIMITED TO THE GREATER OF THE COST OF THE PRODUCT PURCHASED ON OUR WEBSITE OR ONE HUNDRED U.S. DOLLARS ($100.00). THIS LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN. THIS IS A BARGAINED AND AGREED TO PROVISION.

10. Indemnification. You agree to indemnify and hold us harmless including our affiliates, licensors, directors, officers, members, managers, employees, agents, and representatives, from and against any losses, costs, expenses or damages of any nature whatsoever (including attorneys’ fees and court costs) arising from any claim, cause of action, suit or demand of any third party due to, arising out of or related to (i) your access to or use of our Website , or (ii) your violation of these Terms of Use.

11. Disclaimer of Advertisements and Links to Third Party Websites. We may from time to time display advertisements from third parties on our Website. These advertisements may be in the form of a banner, link, pop-under or pop-up. We are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements or any click through or linked websites. We are paid only for the display of the advertisement and the display or link does not represent or imply that we endorse such products, services or Website. IN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE, INCLUDING COMPENSATORY OR PUNITIVE OR ANY LOSS ARISING FROM OR RELATING TO SUCH ADS, LINKS OR WEBSITES.

12. Placing an Order.

12.1. Online Orders. Ordering from our Website is easy! Simply click on the “Order Now!” button. This button will link to our authorized and qualified merchant payment processor, who will receive your billing and shipping information along with your payment source. Once your payment source is confirmed, you will be linked to an “Order Confirmation” screen that indicates we received your order and you now have a confirmation number for your order. An email confirmation will be in your inbox within 24 hours to let you know your order has been processed. This email is your receipt and will include your confirmation number and verification of the item purchased as well as your shipping and delivery information. If you have any questions or changes to your order please contact Customer Service at (800) 897-9755 for any information regarding your order.

12.2. Product out-of-sock. Occasionally, demand for products is so high it surpasses our supply. When this happens, we ask that you provide us with your email address and we will notify you when we have further stock available.

12.3. Taxes. We are required by law to collect all taxes based on where your order is being shipped or delivered. When you review your order total during the checkout process, you'll see the estimated sales tax. The actual charge to your credit card will reflect the applicable state and local taxes.

12.4. Shipping. MantelMount.com only ships to the United States and U.S. Territories. To place a Canadian order visit http://www.MantelMount.ca.

MantelMount Discounted Ground Shipping in the Continental U.S.
We offer Discounted GROUND shipping on all U.S. Domestic orders via FedEx or UPS and estimate delivery within 1-5 business days. Our products ship through one or more MantelMount authorized fulfillment warehouses. You should receive your package within 2 - 7 calendar days of the order date depending on the shipping warehouse and destination location.

Shipping to Non-Contiguous U.S. States and U.S. Territories.
Shipments to non-contiguous states (Hawaii, Alaska) or off-shore U.S. territories (Puerto Rico, Guam, Northern Mariana Islands, Virgin Islands) will be shipped at standard carrier delivery rates, from the closest warehouse to the delivery address.

Expedited U.S. Shipping
For faster delivery, next day, 2nd day and 3rd day delivery options are available and shipped at standard carrier delivery rates.

Turnaround Time
Orders will be shipped no later than the next business day.  Some orders placed by noon in your local time zone may be shipped the same business day.

13. Cancellations and Returns.

13.1. Cancellations. MantelMount strives to deliver exceptional customer service and in so doing, most orders are prepared for shipment within minutes of being placed. As a result, all sales on our website are final. However, if you very recently placed an order and would like to cancel it, try contacting customer service at (800) 897-9755 or by clicking here, and we will do our best to accommodate your cancellation request. However if your order is beyond our ability to cancel it, you may still receive a refund by following the Return Policy outlined on this page.

13.2. Return and Refund Policy. MantelMount guarantees 100% satisfaction, or your money back, for MantelMount units ordered directly on our website. If at any time you are unsatisfied with our product, you may return it to MantelMount within (90) days of our shipping date for a replacement or a full refund of the purchase price. To receive your refund:

• (a) Your MantelMount must be returned in the same condition that you received it and in its original packaging.  If your product does not meet the return criteria, you will be subject to a 15% restocking fee.
• (b) Please initiate your return here or call our Customer Service Center at 800-897-9755 x1. 
• (c) If your return is due to having received a wrong or incomplete product, or your product was damaged upon receipt, or you have a warranty return, MantelMount will pay the return shipping costs. For all other return reasons, you are responsible for return shipping costs using a shipping method with delivery confirmation or signature confirmation. We have negotiated discounted return shipping costs for you.
• (d) Returned products must be shipped within fifteen (15) days after you receive your shipping label. Attach this label to the outside of the box.
• (e) Securely pack the items using the original packaging if possible.
• (f) Please write your original order number on the outside of the return box. You can retrieve your order # from your order confirmation email. If you can't locate your order confirmation email, contact support here or at 1-800-897-9755 x 1 during business hours. Our return department is not allowed to process packages without an order number on the outside of the box.
• (g) Approved refunds will be issued only through the same payment processor that was used when ordering the product. It generally takes about 7 to 14 business days to receive a refund.

14. Confidential Binding Arbitration. You agree that by entering into these Terms, you and we are each waiving the right to trial by jury and the ability to participate in a class action.

14.1 ALL DISPUTES BETWEEN YOU AND US RELATING IN ANY WAY TO OUR WEBSITE AND THE PRODUCTS PURCHASED THEREFROM (INCLUDING WITHOUT LIMITATION ORDERS MADE FROM OUR WEBSITE, RELATED ADVERTISEMENTS AND DISCLOSURES, EMAIL MESSAGES WE SEND TO YOU, OR RELATING TO THE COLLECTION OR USE OF ANY INFORMATION ABOUT YOU IN CONNECTION WITH OUR WEBSITE), THESE TERMS, OR YOUR STATUS AS A USER WILL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN SAN DIEGO, CALIFORNIA, EXCEPT TO THE EXTENT THAT YOU HAVE, IN ANY WAY, VIOLATED OR THREATENED TO VIOLATE OUR INTELLECTUAL PROPERTY RIGHTS WHICH SHALL ALLOW US TO BRING AN INJUNCTIVE ACTION IN THE APPROPRIATE STATE, DISTRICT OR FEDERAL COURT TO PREVENT OR CEASE SUCH VIOLATION WITHOUT THE NECESSITY OF FILING A BOND.

14.2. If you intend to seek arbitration, you must first send to us, by certified mail, a written Notice of Dispute ("Notice"). The Notice must be mailed to 2647 Gateway Rd Suite 105-435, Carlsbad, CA 92009. It must be addressed to the attention of Legal Counsel. The Notice shall describe the nature and basis of the claim or disputes and the specific relief sought. If we cannot reach an agreement to resolve the claim within thirty (30) days after the Notice is received, either party may commence arbitration.

14.3. All arbitration's required by these Terms will be conducted under the rules of the American Arbitration Association. The arbitrator’s award is binding and may be entered in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration brought under these Terms may be joined to an arbitration involving any other party subject to these Terms whether through class arbitration proceedings or otherwise. Unless we and you agree otherwise, the arbitrator may not consolidate your claim with any other claim and may not otherwise preside over any form of a representative, private attorney general or class proceeding.

14.4. Both parties shall share the costs of the arbitration, including but not limited to, the administrative, hearing, and arbitrator’s fees and costs but not the fees, expenses, and costs of the parties lawyers, experts, or witnesses. The arbitrator may award money or equitable relief in favor of the prevailing party including but not limited to the costs and attorney fees of the prevailing party. To reduce the time and expense of the arbitration, the arbitrator will not provide a statement of reasons for his or her award unless requested to do so by all parties.

14.5. TO THE EXTENT PERMITTED BY LAW, YOU WILL NOT AGREE TO ACT AS A CLASS REPRESENTATIVE OR A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS IN ANY LAWSUIT AGAINST US IN ANY COURT, OR IN ARBITRATION, WITH RESPECT TO ANY CLAIMS RELATING IN ANY WAY TO US OR OUR WEBSITE INCLUDING WITHOUT LIMITATION ORDERS MADE FROM OUR WEBSITE, OUR ADVERTISEMENTS AND DISCLOSURES, EMAIL OR RELATING TO THE COLLECTION OR USE OF ANY INFORMATION ABOUT YOU IN CONNECTION WITH OUR WEBSITE, THESE TERMS, OR YOUR STATUS AS A PURCHASER OF OUR PRODUCTS OR SERVICES. THIS SECTION 14 WILL SURVIVE THE TERMINATION OF THE RELATIONSHIP BETWEEN YOU AND US.

15. Applicable law. By visiting our Website and ordering products from our Website, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and us.

16. General Terms. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms. These terms constitute the entire agreement between us. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are not assignable, transferable or sublicensable by you, except with our prior written consent. The headings in these Terms are for convenience only and have no legal or contractual effect. These Terms include and incorporate by reference the posted Privacy Policy on our Website.

17. Contact Information. If you have any questions or comments please feel free to contact us at MantelMount, 2647 Gateway Rd Suite 105-435, Carlsbad, CA 92009. You may reach Customer Service at (800)897-9755 or contact@mantelmount.com.